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Policies

Consultation and Appointment Policies

KOR Medspa Appointments & Booking Fees & Cancellation Policy

To secure your desired appointment, we recommend booking in advance. A booking fee is required for all appointments, whether booked directly or online. The booking fee requires a credit card or may be reserved in person with cash (USD).

Booking Fees:

  • New client consultations require a $100 booking fee.
  • When you proceed with treatment, the booking fee will be applied to your service.
  • All treatments require a booking fee, which may vary depending on the service. This booking fee is non-refundable for cancellations, changes, reschedules, or no-shows within 48 hours of the appointment.
  • Certain treatments (e.g., Sculptra and Exosome treatments) require full payment at the time of booking. This payment is non-refundable in case of late cancellations, changes, reschedules, or no-shows within 48 hours


Missed Appointments & Late Cancellations/Reschedules:

  • A minimum of 48 hours notice is required for appointment changes. The booking fee is non-refundable for cancellations, changes, reschedules, or no-shows within 48 hours of the appointment.

    • First occurrence: $100 fee.
    • Second occurrence: $200 fee and loss of booking privileges.
Late Arrivals:

  • Arriving more than 15 minutes late may result in a shortened treatment or rescheduling. The booking fee is non-refundable, and you may incur a late cancellation fee.

Acknowledgement & Agreement:

  • We understand that life happens and emergencies can arise. To continue providing the best care for all of our patients, we kindly ask for your cooperation in adjusting appointments with as much notice as possible. Please provide at least 48 hours’ notice to avoid fees. There are no exceptions to this policy in order to ensure fairness to all of our patients.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s) unless otherwise noted. 

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds Policy

If you would like to return a purchased skincare product, please return the item in its original packaging and unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. Gift cards are non-returnable and non-exchangeable. We do not provide refunds, including on services, treatments, prepared or prescribed medications.

All payments are due at the time of service.

Thank you for choosing KOR Medspa as your partner in aesthetics and wellness. We are happy to be part of the Berks County Community. Serving clients in Reading, PA, Wyomissing, PA, Birdsboro, PA, Douglassville, PA, Birdsboro, PA, Sinking Spring, PA and more.

HAVE QUESTIONS? WE'RE HERE FOR YOU.

WE ARE HAPPY TO ANSWER ANY QUESTIONS AND DISCUSS ANY CONCERNS YOU MAY HAVE

WE ARE HAPPY TO ANSWER ANY QUESTIONS
AND DISCUSS ANY CONCERNS YOU MAY HAVE

CLAIM YOUR NEW PATIENT VOUCHER NOW!

EXCLUSIVELY FOR NEW CLIENTS

CLAIM YOUR NEW PATIENT VOUCHER NOW!

EXCLUSIVELY FOR NEW CLIENTS

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KEEP IN TOUCH

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Save $50 on your first visit*

EXCLUSIVELY FOR NEW CLIENTS

*Savings on treatments of $200 or more.