Policies

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance.

Please note that we require a credit card to reserve your appointment. 

Consultation Policy

At KOR Medspa, we are dedicated to providing outstanding service while honoring the time of our clients and staff. As part of this dedication, we have a $100 consultation fee for aesthetic consultations and $200 for wellness treatment consultations. Given the specialized nature of Hormone Consultations, which often entail a more in-depth assessment and specialized expertise, the fee for this consultation is set at $300.

A $100 deposit is required when booking your new client appointment and will be credited toward the total cost of the service or procedure you select.  If you decide not to proceed with treatment, your deposit can be used for retail purchases in the clinic. Deposits are non-refundable.

In the event that you need to cancel or reschedule your appointment, we kindly require a minimum notice of 48 hours. Failure to provide this notice will result in the consultation fee being applied as a late cancel or no-show fee. This fee is non-refundable. We do not offer refunds for missed appointments. 

While most clients decide to move forward with treatment, if you choose not to proceed, the consultation fee is applied to compensate for the time and expertise of the medical professionals involved in assessing your needs and recommending treatment options and is therefore non-refundable.

This policy is intended to facilitate efficient appointment management and ensure that we can continue to offer valuable consultations to all of our clients.

Cancellation Policy

As a courtesy to our providers, please provide a minimum of forty-eight (48) hours notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than forty-eight (48) hours in advance or if there is a no-show. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged $200 if canceled less than seventy-two (72)  hours in advance. If you arrive more than ten (10) minutes late for your appointment, we will do our best to treat you. However, you may be required to reschedule to avoid disrupting other clients’ appointments. Please be aware that the cancellation fee of $100 will apply to late arrivals occurring 15 minutes past your scheduled appointment time, necessitating a rescheduling of your appointment.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s) unless otherwise noted. 

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds Policy

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.  Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.

 Thank you for choosing KOR Medspa as your partner in aesthetics and wellness. We are happy to be part of the Berks County Community. Serving clients in Reading, PA, Wyomissing, PA, Birdsboro, PA, Douglassville, PA, Birdsboro, PA, Sinking Spring, PA and more.